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About Carrier
 Profile
 
Carrier is a part of United Technologies Corporation, USA. With 2008 revenue of $58.7 billion, UTC is a conglomerate operating in the high technology space. The UTC group operates in aerospace & building systems with companies like Carrier (air-conditioning), Otis (Elevators), Pratt & Whitney (Jet- engines), Sikorsky (Helicopters), UTC Fire & Security (Chubb & Kidde), Hamilton Sundstrand and UTC Power.

Founded in 1915 by Dr.Willis Carrier, the inventor of modern air-conditioning, Carrier has developed into being the world’s largest provider of air-conditioning, heating and commercial refrigeration systems (HVACR) with operations in more than 170 countries, employing approximately 41,000 people worldwide and revenues of $14.9 billion in 2008. Over the decades, Carrier name has become synonymous with reliability, innovation, commitment, superior technology, cutting-edge manufacturing and world-class performance. It also has one of the most prestigious installation bases in the world.

Carrier started its operations in India with setting up of companies namely Carrier Aircon Limited in 1986, and Carrier Refrigeration Private Limited in 1992. Carrier brought to the Indian consumer, access to advanced technology and air-conditioning and refrigeration products from the worldwide product portfolio of Carrier. In October, 2006, Carrier Aircon merged with Carrier Refrigeration and the name of the merged entity was changed to “Carrier Airconditioning & Refrigeration Limited” (Carrier India).

Carrier India's manufacturing facility at Gurgaon produces air conditioning equipments including Window Room Air conditioners, Hi- Wall Splits, Slimpak Splits, Cassette Splits, Ducted Splits and Chillers. It also manufactures Refrigeration Equipments including Cold chain equipment comprising of Cold Rooms, Truck Refrigeration & Bus Air-conditioning system, Freezers, Visi Coolers & Super Market Products.

Carrier India pioneered HVAC dealer concept in the country to give an unparalled experience to its customers. The Company has built a strong distribution network on a platform of partnership and trust. The Company boasts of a strong network of over 590 sales and service dealers and 1000 distributors and retailers. The cornerstone of the Company’s distribution is the Willis Carrier Club Dealer (WCCD).

Willis Carrier Club is a nationwide endorsement of the Company’s best dealers in the country. This endorsement not only gives unique identity to the dealers, but also helps drive customer satisfaction through ‘expertise,’ ‘the hallmark of Carrier’, the inventor of modern airconditioning. Apart from the national traditional channel, the Company has also developed relationships with most of the organized retail chains in the country.

At Carrier, we firmly believe in making a meaningful difference in people’s life by protecting the environment with our environmentally sustainable and energy efficient products. No wonder, when our airconditioners make you smile, the environment too smiles!

We care for the environment and it shows…. - One of the first to adopt the energy efficiency label issued by the Bureau of Energy Efficiency (BEE) - Awarded the First prize for energy conservation in Consumer Goods Sector in 2007 & 2008 by the Ministry of Power, Govt. of India

Carrier is committed to the highest levels of quality and service. It is the company’s endeavour to ensure total customer satisfaction. For this the Company has a network of over 475 service dealers and 90 service franchisees to provide a range of services.

Single number Call Centre
Operational in 7 languages for easy communication with customers

Web based CRM package
Tracking of all customers’ complaint

Training for field technicians
Quality and prompt repairs

Retail AMC Docket for residential customers
Trouble free operations of the unit

Service Infrastructure
Model service infrastructure for providing service with speed

Carrier India Vision:
  • To be recognized as the leader in every segment we operate in by:
  • Being ‘customer focused’ in everything we do and following ACE diligently
  • Delivering ‘best in class’ quality in the product as well as aftermarket service
  • Being ‘environmentally conscious’ in areas of energy efficiency and pollution
  • Establishing a performance culture that respects human values & team work
  • Remaining embedded in our core values of EH&S and ethics
 
Thereby growing profitably and ahead of the market every year, making Carrier a destination of choice for all within HVAC&R industry.
 
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